Warranty & service
Twenty-four months on the parts that matter, plus eight years of spares.
What is covered
For 24 months from delivery, we cover parts and labour on:
- Frame, stem and folding mechanism
- Battery pack (against defect and capacity loss beyond 30%)
- Motors and controllers
- Display, lighting and wiring harness
- Suspension and braking hardware
What is not covered
Wear items — tyres, tubes, brake pads, grips, bearings and fenders. Crash and water-immersion damage. Any scooter that has been modified beyond its rated voltage.
How claims work
Email [email protected] with your serial number, a description, and a short video if the fault comes and goes. Most claims are resolved by shipping you the part with a printed guide — free, and usually within five days. If it needs a technician, we cover the labour at any of our 140 partner workshops.
Spare parts, for eight years
Every model keeps a published parts catalogue online for eight years after its last production run. Standard fasteners, published torque specs, and wiring diagrams on request. Your scooter should not become disposable because we moved on.
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