Frequently asked questions
Forty questions, honest answers.
Buying
Which model should I buy?
Take the 60-second quiz — it ranks by fit, not by price. If you would rather read numbers, the comparison table puts all 18 side by side.
Are the range figures real?
They are measured at a 165 lbs rider, 15 mph average, 20 °C, on mixed urban surface. Ride harder, heavier or colder and you will see less. That is physics, and we would rather tell you now.
Do you price match?
Against authorised sellers of the same model, yes, within 14 days of purchase. Send us the link.
Riding
Is it legal where I live?
Rules vary by city and country. Most of the EU caps assisted speed at 25 km/h; many US states cap at 20 mph on bike lanes. The Cloubay app can lock top speed to a legal limit per region.
Can I ride in rain?
Every model is rated IPX4 or better and handles wet roads and light rain. None of them are rated for standing water, deep puddles or pressure washing.
How steep a hill can it climb?
Between 15% and 45% depending on model and rider weight. Figures on each product page assume a 165 lbs rider; add 100 lbs and expect roughly a third less.
Battery & charging
How long does the battery last?
Around 500–800 full cycles to 80% of original capacity — typically three to five years of daily commuting. Partial charges count as partial cycles.
Can I leave it plugged in overnight?
Yes, the charger cuts off. But for pack longevity, charge to 80–90% for daily use and only fill to 100% before a long ride.
How should I store it in winter?
At around 50–60% charge, indoors, above freezing. Top it up every eight weeks. Storing a pack empty in a cold garage is the fastest way to kill it.
Service
What maintenance does it need?
Tyre pressure weekly, brake pads and fastener torque monthly, firmware when prompted. That is genuinely most of it — see our 15-minute service guide.
Can I get parts after the warranty ends?
Yes. Every model keeps a published parts catalogue online for eight years after its last production run.
Can I take it on a plane?
No. All our packs exceed the 100 Wh airline limit, in cabin and in hold.
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