Support centre
Order help, service, parts and warranty claims — all in one place.
Shipping & tracking
Where is my order, delivery windows and customs.
Returns & refunds
14-day window, how to start a return.
Warranty claims
What is covered for 24 months, and how to claim.
Financing
Split payments over 12 or 24 months.
FAQ
The forty questions we get most.
Contact a human
Email, phone and live chat hours.
Quick answers
Where is my order?
You get a tracking link by email when the label is created, usually within one business day. Scooters ship by ground freight and take 3–7 business days in the US and EU.
My scooter will not turn on.
Charge it for two hours first — packs shipped at storage charge can read empty. If the display stays dark, check the battery connector under the deck plate, then contact support with your serial number.
How do I claim warranty?
Email [email protected] with your order number, a description and a short video if the fault is intermittent. We ship replacement parts free within the 24-month window.
Do you ship outside the EU?
Yes — 34 countries. EU, UK, US, Canada, Australia and most of Southeast Asia. Duties are prepaid at checkout for EU and UK orders.