Returns & refunds

The window

You have 14 days from delivery to return any scooter for a refund, for any reason — including "I just did not get on with it".

Condition

We expect the scooter to have been ridden. Normal test kilometres, road dust and light scuffing are fine. Crash damage, water damage and missing parts are not, and will be deducted at cost.

How to start

1. Email [email protected] with your order number.
2. We send a prepaid freight label within one business day.
3. Repack in the original box — keep it for those first two weeks.
4. Refund is issued within 5 business days of arrival at our warehouse.

Return shipping

Free within the EU, UK and US. Elsewhere, return freight is deducted from the refund at our cost price — typically $60–$140 depending on destination.

Accessories

Unused and boxed accessories can be returned for 30 days. Helmets that have been worn cannot be resold and are non-returnable unless faulty.