Help centre
Shipping, returns, warranty and the questions we get most.
Orders placed before 14:00 CST leave our warehouse the same working day. Standard delivery is 7–15 working days; express air freight is 3–6 working days. You receive a tracking number as soon as the label is printed.
Free worldwide on orders over $99. Below that, standard shipping is calculated at checkout by weight and destination — typically $6.90 for a reel or a spool of line.
Yes, within 30 days, unused and in the original packaging. Send us the order number and we issue a return label. Refunds are processed within five working days of the parcel arriving.
Reels carry two years against manufacturing defects. Rods carry one year against blank failure in normal use. The warranty does not cover door slams, car boots, or a rod used to lift a fish out of the water — but we sell spare tips and sections for exactly that.
For every model we have ever shipped. Handles, spare spools, drag stacks, bail arms, rod sections and guide sets. Email us the model name and we will find it.
Yes — MOQ is 50 pieces for private label and lower for stock items under your own packaging. See the wholesale page or write to us directly.
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Wholesale customers can pay by bank transfer against a proforma invoice.
We ship to more than 60 countries. If your destination does not appear at checkout, contact us — we can almost always arrange it.
Our team answers technical questions in English, German, French, Spanish, Italian, Japanese and Russian.
Contact us