Average first response 3 h 40 m, Monday to Saturday, in English, German, French, Spanish and Japanese.
Tracking goes out within 12 hours of dispatch. Enter the order number from your confirmation email.
30 days from delivery, any reason. We generate the label and collect from your address.
24 months as standard. Advance replacement in the US, EU, UK and JP.
Send us a photo and two measurements — we return a throw diagram and a screen recommendation. Free.
Dolby Vision tone-map fix, HDMI 2.1 handshake, new eco profile
Netflix 4K certification renewal, motorised focus recalibration
Installation, wall template, menu reference
Full range, specs, dealer price columns blanked
Most projector warranties carve out the expensive part. Ours does not: the laser module, the DMD and the driver board are covered for the full term, and we extend to 36 months for $99 at checkout.
Manufacturing defects, light-engine degradation beyond spec, dead or stuck pixels above the ISO 9241-307 class-2 threshold, power supplies and remotes.
Physical damage, liquid ingress, unauthorised firmware, and screens damaged during self-assembly. Consumables — filters and lens cloths — are excluded.
Flat-rate pricing published per model and per part. A DMD chip replacement on a UST unit is $250–650 depending on generation, parts and labour included.
Split the 2.4 GHz and 5 GHz SSIDs on your router and join the 5 GHz one explicitly. Mesh systems that force band-steering are the single most common cause of dropped 4K streams on any projector, not just ours.
That is almost always geometry, not optics: the projector is not square to the wall. Run the manual focus test pattern (Settings → Picture → Test pattern) and shim the front feet 2–3 mm. If it persists after squaring, open a ticket — we replace the lens assembly under warranty.
Yes, over HDMI 2.1 with an ultra-high-speed certified cable. Set the Apple TV to Match Content and leave the projector in Dolby Vision Dark for a blacked-out room, Dolby Vision Bright otherwise.
Open a ticket with your order number and the serial from the underside label. In the US, EU, UK and JP we send a replacement before you ship the faulty unit back; everywhere else it is repair-and-return, typically 10–14 days door to door.
Remotes, power supplies, lens caps and DMD chips are stocked for every model we have shipped since 2022, in and out of warranty.
Yes — tiered pricing from five units, demo-unit allowance and protected territory. Apply on the contact page and we usually respond within one business day.
Throw ratio, ambient light, seating distance and ceiling height — a 5-minute decision tree.
Lenticular, fresnel, matte white: gain, viewing cone and the mistakes that cost contrast.
Speckle, colour volume, laser lifetime and what 107% BT.2020 actually buys you.
Launch alerts, firmware notes and the occasional calibration guide. No more than twice a month.
