Warranty & repair
Three years against defects, and a lifetime path to fixing anything we've ever sold.
Covers defects in materials and workmanship for the original purchaser. Free repair or replacement, shipping included.
Anything we've made since 2019, warranty or not. We quote the repair at cost — usually $15–$60 including return shipping.
Poles, stakes, zipper sliders, buckles, valves and fly panels for the life of the model plus five years.
How to make a claim
Email [email protected] with your order number, photographs of the issue and a sentence about how it happened. We reply within 24 hours with a prepaid label or a repair quote. No proof of purchase? The lifetime repair program still applies.
What counts as a defect
Seam failure without impact, delaminating coatings, zipper sliders that fail under normal use, pole shafts that split at a joint, buckles that crack in the cold. If it broke doing the thing it was built to do, it's covered.
What doesn't
UV degradation from leaving a tent pitched all summer, bear damage, driving over your own chair, or a fly used as a tarp under a wood stove. We'll still repair all of it — just at cost rather than free.
Turnaround
North America 7–10 business days from receipt at our Portland centre. Europe 8–12 days via our Rotterdam partner. Peak season (June–August) adds about a week.