About Cloubay
We started with one shelter, one factory floor and a stubborn idea: outdoor gear should be judged on the twelfth night, not the first.
The short version
Cloubay was founded in 2016 by a product engineer and a guide who were tired of watching rental fleets fall apart in a single season. We started by rebuilding one tent — reinforcing the pole hubs, moving the vents, replacing the fly buckles — and rented it out for a year to see what broke. What we learned is still how we work: build it, break it in the field, then tool it.
How we make things
We own our tooling and work with two BSCI-audited partner factories in Zhejiang and Vietnam. That gives us control over fabric lots, seam specs and QC gates, and it means we can hold prices without cheapening the parts you can't see — the pole ferrules, the zipper sliders, the guy-line hardware. Every production run is inspected against a physical golden sample, not a spec sheet.
Repair, not landfill
Every shelter ships with a field repair kit. Every product has a parts path: poles, sliders, valves, buckles and fly panels stay stocked for the life of the model plus five years. Our repair centre in Portland handles North America; our Rotterdam partner covers Europe. Send it in and we'll quote the fix at cost, warranty or not.
Where we are
Design and repair in Portland, Oregon. Sourcing and QC in Shenzhen. Warehouses in New Jersey, Rotterdam and Shenzhen, so most orders ship domestically wherever you are.