Shipping & Returns
Three warehouses, delivered duties paid, and a 60-night return window that assumes you'll actually use the gear.
| Destination | Delivery time | Shipping cost | Ships from |
|---|---|---|---|
| United States & Canada | 2–5 business days | Free over $99 | New Jersey, USA |
| United Kingdom & EU | 3–6 business days | Free over $99 (DDP) | Rotterdam, NL |
| Australia & New Zealand | 4–8 business days | Free over $149 | Shenzhen, CN |
| Japan, Korea & SE Asia | 3–7 business days | Free over $149 | Shenzhen, CN |
| Rest of world | 5–12 business days | Calculated at checkout | Nearest hub |
Duties and taxes
Orders over $99 ship DDP — delivered duty paid. We pay the import duty and local VAT/GST at the border, so nothing is collected on delivery. Under $99, orders ship DDU and local charges may apply in some markets.
Returns
You have 60 nights from delivery. Start a return by email with your order number. Unused gear in original packaging is refunded in full. Used gear in resalable condition is refunded minus return shipping. Refunds land on the original payment method within 5 business days of arrival at the warehouse.
Exchanges
Wrong size, wrong colour or wrong shelter for the trip — tell us what you'd rather have and we ship the replacement as soon as the return scans, no second charge.
Damaged in transit
Photograph the packaging and the product and email us within 7 days. We replace damaged goods without a return in most cases.
Not covered
Normal wear, damage from misuse or improper storage, and gear modified after purchase. Those go to the repair program instead — see warranty & repair.