Your team on the ground in China
Cloubay started in 2015 as three people in a Shenzhen office answering emails that other agents ignored. Eleven years later we are 64 staff across four hubs — and the answering-emails part has not changed.
Buying from China is not hard. Buying well is.
Anyone can find a supplier. The difficulty is telling a factory from a trader, knowing when a price is too good to be real, catching the batch where the plating is thinner, and getting the goods out of the country without paying for air freight you did not need.
That work is unglamorous, it is done in Mandarin, and it has to happen in the same time zone as the factory. So we do it — and we write down what we find, so the decision stays yours.
We are deliberately not a marketplace. We do not take rebates from suppliers, we do not mark up freight, and every cost we pass through arrives with the invoice we were sent.
Four commitments we will hold you to
Everything in writing
Prices, lead times, tolerances and who pays for what. If it was agreed on a call, it is in your inbox the same day.
Costs unbundled
Goods, tooling, inspection, packaging, freight and our commission on separate lines. Always.
A person, not a queue
One named account manager who knows your products, plus a named backup for when they are on leave.
We carry the argument
Defects, short shipments and delays are ours to fight with the supplier. You get the credit note, not the transcript.
Where we are
Two operating hubs in China and two overseas warehouses, plus partner 3PLs where volume does not yet justify our own space.
Shenzhen
Sourcing desks, the QC lab, export fulfilment and the freight team. Two hours from most electronics and consumer-goods factories in the Pearl River Delta.
- 11,000 m² warehouse
- QC lab and photo studio
- 38 staff
Yiwu
Where the small-commodity market is. Our buyers walk the district weekly and consolidate cargo from dozens of tiny suppliers into a single outbound shipment.
- 9,400 m² warehouse
- Market sourcing team
- 16 staff
Los Angeles
Stock held locally for US customers. Cleared, shelved and shipped by domestic carrier — two to four days to most of the country.
- 4,600 m² warehouse
- FBA prep and forwarding
- 6 staff
Rotterdam
EU and UK coverage from a single stock pool, with local returns handling so customers are not shipping parcels back to China.
- 3,400 m² warehouse
- EU returns processing
- 4 staff
Eleven years, in short
We grew in the direction our clients pushed us: first sourcing, then quality control because sourcing alone was not enough, then warehousing, then freight.
- 2015
Three people and a spare room
Founded in Futian, Shenzhen, sourcing consumer electronics for eleven European buyers.
- 2017
QC brought in-house
After one bad batch too many we hired our first inspectors instead of subcontracting.
- 2019
Yiwu office opens
Small-commodity buying and cargo consolidation for clients ordering from dozens of tiny suppliers.
- 2021
Dropshipping platform
Store integrations built so single-order fulfilment could run alongside bulk shipments.
- 2023
Los Angeles warehouse
Local stock for US sellers who could no longer wait three weeks for delivery.
- 2025
Rotterdam warehouse
EU and UK coverage, plus local returns handling — our fourth hub.
The paperwork behind the promises
ISO 9001:2015
Quality management system, audited annually
Customs AEO
Authorised Economic Operator, China Customs
NVOCC licence
MOT-China registered freight operator
Sedex member
Supplier ethical data exchange
Certificate numbers and scans are available on request and are included in every factory audit report.
Come and see the warehouse
Clients are welcome in Shenzhen and Yiwu any working week. If you cannot travel, we will walk the floor on video and open whichever carton you point at.