Talk to someone who knows the product
Support is staffed by engineers, not a script. Tell us the model and what it is doing and you will get an answer, usually the same working day.
Faster routes
| Technical support | [email protected] |
|---|---|
| Sales | [email protected] |
| Wholesale & OEM | [email protected] |
| Warranty / RMA | [email protected] |
| US & Canada | +1 833 717 0187 |
| Europe | +49 421 3398 0140 |
Common questions
Tracking is emailed within four hours of dispatch. If it has not arrived, reply to your order confirmation and support will chase the carrier directly rather than sending you a link.
Photograph the carton and the unit, then email support with your order number. We ship a replacement before the faulty unit comes back — you are not without a camera while it is in transit.
No. Firmware, the mobile app, the desktop client and every detection feature are included for the life of the product. There is no plan to upsell.
Yes, within 30 days. We pay the return label in the US, UK and EU. The only thing we ask is that the mounting plate has not been drilled through.
Where we are
Three offices, three warehouses, one support team.
Shenzhen · HQ & factory
Bldg C4, Guangming Science Park
Shenzhen 518107, China
- +86 755 8836 2210
- Mon–Sat 09:00–18:00 CST
Columbus · Americas
4120 Rickenbacker Pkwy
Columbus, OH 43217, USA
- +1 833 717 0187
- Mon–Fri 07:00–20:30 EST
Bremen · EMEA
Hansator 6
28217 Bremen, Germany
- +49 421 3398 0140
- Mon–Fri 08:00–17:00 CET