Help & shipping
Everything about delivery, duties, returns, lenses and fit. If it is not here, ask us — we answer within one working day.
Delivery
Shipping & duties
| Destination | Standard | Express | Free over | Duties |
|---|---|---|---|---|
| United States & Canada | 5–8 days · $9 | 2–3 days · $24 | $99 | Prepaid |
| United Kingdom & EU | 5–9 days · $11 | 3–4 days · $28 | $99 | Prepaid |
| Australia & New Zealand | 6–10 days · $12 | 3–5 days · $30 | $120 | Prepaid |
| Japan, Korea, Singapore | 4–7 days · $10 | 2–4 days · $26 | $99 | Prepaid |
| Rest of world | 8–16 days · $16 | 4–7 days · $38 | $150 | At destination |
Frames with prescription lenses add 48 hours in the lab before dispatch. Tracking is emailed the moment your parcel is scanned.
Returns
30 days, lenses included.
If they do not suit you, send them back within 30 days for a full refund — including frames with prescription lenses fitted, which most sellers will not take back.
- Free return label for the US, UK, EU, CA, AU and JP
- Refunds issued within 3 working days of arrival
- One free exchange per order, including a new lens cut
- Frames must arrive in the case with both temples intact
Sizing
Reading the numbers.
Three numbers are printed inside the temple of any pair you already own — lens width, bridge width and temple length, in millimetres.
Match the first number within 2mm and the fit will be close. Our fits run:
- Narrow — 45–48mm lens, for face widths under 130mm
- Medium — 49–52mm lens, fits most adults
- Wide — 53–56mm lens, for face widths over 145mm
Lenses
Which lens do I need?
| Lens | Best for | Included coatings | Add to frame |
|---|---|---|---|
| Clear, non-prescription | Style, screen breaks | Anti-reflective, scratch, UV400 | Included |
| Blue-light filtering | 8+ hours of screen time | AR, scratch, 40% blue block 415–455nm | +$45 |
| Single vision Rx | Distance or reading | AR, scratch, UV400, 1.61 thin index | +$60 |
| Progressive Rx | Both, no visible line | Free-form digital surfacing | +$180 |
| Polarised sun | Driving, water, snow | UV400, glare filter, gradient options | +$50 |
Common questions
FAQ
Yes. Upload a photo of your prescription after checkout, or email it to us. We need the sphere, cylinder, axis and your pupillary distance — if the PD is missing we will send you a two-minute measuring guide.
We do. Prescriptions from any licensed optometrist or ophthalmologist are accepted, in any format. If the notation is unusual our optician will confirm the reading with you before cutting.
We fit up to −10.00 / +6.00 sphere and 4.00 cylinder in single vision, using a 1.67 high-index lens at no extra charge above −6.00. Stronger prescriptions are quoted case by case.
Not in the US, Canada, UK, EU, Australia, New Zealand, Japan, Korea or Singapore — duties and import VAT are prepaid at checkout. Other destinations may charge at delivery.
FSA and HSA cards work at checkout like any other card. For vision insurance we email an itemised receipt with the codes most US providers need for out-of-network reimbursement.
Yes — MOQ from 300 pieces per style, with full OEM and ODM. See the wholesale page or email [email protected].
Acetate temples soften under warm water — 30 seconds under the tap, then bend gently and hold until cool. Metal frames adjust cold. Any optician will also adjust a Cloubay frame free of charge.
Frames, hinges, screws and lens coatings against manufacturing defects. Send a photo and we repair first; if we cannot, we replace the frame. Accidental damage is not covered but we sell spare parts at cost.