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Before you write
Common questions
How do I hold dates?
Send a request from any house page. We hold the dates for 48 hours at no cost while the host confirms, then send a payment link for the 30% deposit.
When do I pay the balance?
Thirty days before arrival, automatically, on the card or account you used for the deposit. We email a reminder five days before.
What is the cancellation policy?
Free cancellation up to 30 days before arrival, full deposit returned. Inside 30 days the deposit moves to new dates within 12 months at the same house.
Can you organise more than the house?
Yes — airport transfers, a cook for the week, a boat, ski passes, a cot and a high chair. Ask when you request the dates and it goes on one invoice.
Do you work with travel agents?
We do. Standard trade terms, net rates on request, and a named contact for agencies booking more than five stays a year.