Answers to the things riders actually ask. If yours is not here, we reply to email in under four hours on weekdays.
Shipping, legality, warranty, range and returns — the six questions that make up most of our inbox.
Measure your inseam in socks, back against a wall. If you are between sizes, go smaller for city riding and larger for touring.
| Rider height | Frame size |
|---|---|
| 155 – 168 cm / 5'1" – 5'6" | S / Regular |
| 168 – 178 cm / 5'6" – 5'10" | M / Regular |
| 178 – 188 cm / 5'10" – 6'2" | L / Large |
| 188 – 198 cm / 6'2" – 6'6" | XL / Large |
| Step-through frames | Fit 150 – 190 cm across both sizes |
If the bike is going away for a month or more, do not leave the pack full or flat. Half charge is where lithium is happiest.
Charging a cold pack plates lithium onto the anode and costs you capacity permanently. Bring it inside first.
The BMS will refuse an unrecognised charger, but a cheap third-party unit is the single most common cause of e-bike fires.
Top up to 80–90% for daily commuting and save the full charge for the days you need the range.
Freight-paid take-back in all 32 markets. Never put a lithium pack in household recycling.
[email protected] — answered in under 4 hours, Monday to Friday, 08:00–19:00 CET.
US +1 (801) 555-0148 · EU +31 10 555 0148 · UK +44 20 7946 0148
Over 400 partner service points across the US, EU and UK. Warranty work is booked through us.